FAQ’s

1. Q: Are your products New?

A: Yes. All the items at our site are New. All our bags will come with the dust bag, serial number, card, etc.

2. Q: Do you have any warranty or guarantee on your products?

A: Our company promise you 100% satisfaction and we offer 30 days unconditional return policy (TOS Applies)

3. Q: Why is your price so inexpensive?

A: Actually these are the wholesale price for our customers because most of our customers are long-time customers and they stock our bags in large quantities.

4. Q: Do you have the minimum order required?

A: No MOQ required.

5. Q: Where are these products shipped from?

A: We will ship most of our products from our sales department.

6. Q: Hong long is the shipment? 

A: For customers from the USA, UK, Canada, most customers can receive their goods in 7-12 business days after the payment. We will ship the goods by FedEx shipment.

7. Q: Can I track the package online?

A: Yes, you can track your package online. Once we ship your package out, we will email the tracking number to you. The tracking number will be available in 48-72 hours.

8. Q When will I receive my items?
All items are produced and shipped from our facility within 7 to 9 business days from the time of purchase. Standard shipping times, then apply. Click the tracking information located in your confirmation email to view your shipping details and lead time. Deliveries may take longer for international orders due to customs regulations within your country. Please contact us : 📧 Mail: [email protected] if your order hasn’t arrived within the expected lead time.

10. Q Where is my item?
You can view the status of your order by accessing the tracking details link in your shipping confirmation email (you will receive this when your product ships). In addition, you can simply enter your order # in the ‘track packages’ link listed in the support section of our website.

11. Q What methods of payment do you accept?
We accept all major credit and debit cards, including Visa, MasterCard.(Not on the website)

12. Q Do you accept PayPal?
No

13. Q Do you accept Pre-Paid gift cards?
Yes, we accept Pre-paid gift cards from all major credit card companies.

14. Q Do you ship internationally?
Currently, we are shipping domestic and to USA only. However, we will be adding an affordable international shipping option in the next 3-6 weeks.

15. Q How much does it cost to ship to my country?
Pricing will depend on the country in which you reside and the number of items that you are purchasing. Exact pricing can be found by clicking “Buy it now” and entering in your address before completing the checkout process.

16. Q Your page is not loading, what’s happening?
Please contact us and tell us about the issue you are having so that we can fix it ASAP.

17. Q Do I keep getting an error message, what’s happening?
Please contact us and tell us about the issue you are having so that we can fix it ASAP.

18. Q I just noticed that I chose the wrong item by mistake, can you swap my product?
Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast!

19. Q I just noticed that I chose the wrong size by mistake, can you fix this?
Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast!

20. Q I just noticed that I entered the wrong shipping address. What should I do?
Please contact us as soon as you find out that you have made an error. If we catch the issue before the item ships, then we can make the change. Otherwise, we will have to wait until the item is returned to us.

21. Q What is your return/exchange policy?

Return Instruction

If you would like to return an item to Zamoclix.com, please follow the instructions below within 30 days of delivery. Safely pack the things within the original packaging that came with the merchandise . All Handbags must be returned in fitness .If the Handbags received is broken , please contact Customer Service.

Exchange
so as to exchange a product please contact us at  📧 Mail: [email protected] and  that we will
process the exchange a 100$ restocking fee may apply

What happens if the item was “Returned to Sender”?
If your order has been listed as “undeliverable” and returned back to us, we will ship the package to you at no additional cost

What happens if my item is damaged?
If your item has any defects or errors on our part, we will replace the item at no additional cost. The damaged product does not need to be returned. If we are unable to replace the product due to inventory issues, we will refund you or send you a comparable item of your choice.

What happens if my item is damaged after washing?
We strongly recommend reading the washing instructions found on the packing slip of your product. Designs are meant to last after many correct washings. Designs are not meant to last after being mistreated. If you believe that your product is defective, please contact us.

What do I do if I received the wrong product or my product is defective?
If this happens, we are truly sorry. Please email us at :  📧 Mail: [email protected]  and tell us your order number and how we messed up. We will take care of you and cover all costs of getting you the right product. We will send you a new product and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!

Customer Support 24/7

📧 Mail: [email protected]

📞Phone : +1 (231) 480-1989